The Company
The Company
Artana Group is a Kosovo-based company providing outsourced support to UK property businesses: estate agents, lettings agents and property managers. We build and manage support teams who work inside your existing CRM and operational tools, with experience across the property management sector.
The partners
Ejas Deane
Partner · London and Pristina
Read Accounting and Finance at Durham, and founded Solace, the family’s British property services business, working with estate agents across the UK. Twenty-five years of the family’s work has been in property, across services, management, development and investment.
Egzon Hallaçi
Partner · Pristina
Read Business and Management at Durham, and led operations and finance for the family’s logistics business in the Balkans, where a schedule is the product, the paperwork follows the work, and an operation is judged on the day it runs badly rather than the day it runs well. Now working towards the Chartered Financial Analyst designation.
How we work
Three things every engagement is held to.
Quality
Work is checked before it reaches you, not after, and reviewed against the procedure it was trained on rather than against what merely looks finished.
Improvement
Procedures are written down and revisited as the work changes, so what breaks once gets fixed for good rather than patched and left.
People
Our people have a career here, not a shift: training and a path to grow into, because a team that stays is a team you can rely on.
Solace
Solace Group runs lettings, under the same family.
Solace is the family’s British lettings business, twenty-five years deep in property services. Artana Group was built by Solace’s founding team, and while Solace continues to run lettings directly, this practice runs the back office for firms doing the same work.
Why Pristina
Three reasons, and none of them is an adjective.
The first is the working day. Kosovo keeps Central European Time and moves its clocks on the same dates as Britain, so the gap is one hour, all year, with no fortnight in spring where it quietly becomes two. Your morning is our morning. A decision taken in London at five is acted on the same evening rather than overnight in another hemisphere.
The second is the people. English has been compulsory here from the first year of primary school since 2016. The average age in Kosovo is 34.8, against a median of 44.7 across the European Union. There were 449 registered call-centre firms in 2023, against 209 in 2019, and Teleperformance and Concentrix, the two largest customer-experience outsourcers in the world, both already deliver European work from Pristina. The city sells this work to Europe. Nobody sells British property firms a Kosovo desk.
The third is that you can come and look. Pristina is under three hours in the air, from Luton. A director can meet the people doing the work, ask them questions without a script in front of them, and be home the same day.
The practice is registered and taxed in Pristina, and our expansion is encouraged and supported by the British Embassy there. We would be glad to introduce you.
A city that is still being built
New offices, new housing, and the cranes that go with them: this is not the skyline it was five years ago. It matters here for one reason. The people worth hiring have somewhere to build a career without leaving the country to do it, and that is what keeps a team together long enough to be worth having.
The insights
Check out our founders’ insights
What the partners write down about British property administration, and about how it is actually run. Written here rather than commissioned.
Read the insights